RETURNS POLICY
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The consumer who has concluded a distance agreement can withdraw from sales agreement within 14 calendar days without giving a reason and without incurring costs, except for the costs referred to in section 13. To keep the deadline, it is sufficient for the consumer to make a statement of the Seller before it expires.
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The statement of withdrawal from the agreement may be submitted to the Seller's e-mail address: contact@voxfurniture.com.
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The Consumer's statement must clearly express his will to withdraw from the contract, in particular the Consumer may: withdraw from the contract using the withdrawal form attached as Appendix 1 - by sending it to the Seller's e-mail address: contact@voxfurniture.com.
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The Seller shall immediately confirm on a durable medium the fact of receipt of the statement of withdrawal from the contract submitted in the manner indicated in subsections 2 and 3.
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The course of time for withdrawal from the Sales Agreement shall commence a) on the date on which the Product was taken by the Consumer or by a third party designated by him/her other than the carrier and in the case of a Sale Agreement, which:(1)includes a great number of Products that are delivered separately, in batches or in parts, since acquiring possession of the last Product, a batch or part, or (2) is based on regular delivering Products for a fixed period of time – since acquiring possession of the first of the Products; b) for other agreements – from the date of conclusion of the contract.
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In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded.
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The Seller is obliged immediately, but not later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, to return to the consumer all payments made by him, including the costs of delivery of the Product. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer.
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If the consumer has chosen a method of delivery of the Product other than the cheapest usual delivery method available in the Online Shop, the Seller is not obliged to refund the additional costs incurred by the consumer.
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The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the agreement, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller offered to collect the Product himself. To meet the deadline, it is sufficient to send the Product back before its expiry.
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The purchased Products should be returned to the following address:
Meble VOX Spółka Akcyjna, Dział Obsługi Klienta, ul. Wieleńska 2a, 64-700 Czarnków/Poland.
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The Consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
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The seller may withhold the refund of payments received from the consumer until the Product is received back or the consumer provides proof of its return, whichever occurs first, unless the Seller himself offered to collect the Product from the consumer.
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The consumer bears the direct costs of returning the Product.
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The right to withdraw from a distance agreement is not entitled to the Consumer in relation to contracts:
in which the subject of the service is a Product non-prefabricated, manufactured according to the consumer's specifications or serving to satisfy his individual needs.
ATTACHMENT NO 1 TEMPLATE WITHDRAWALS FORM
[this form must be completed and returned only if you wish to withdraw from the contract]
Address:
Meble VOX Spółka Akcyjna
ul. Gdyńska 143, 62-004 Czerwonak (Poland),
E-mail: contact@voxfurniture.com.
I/We (*) hereby inform you of my/our (*) withdrawal from the contract of sale of the following items(*) the contract of delivery of the following items(*).
Date of contract conclusion (*)/collection (*)
Name(s) of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) [only if the form is sent on paper]
Date (*) delete as appropriate